Our Core Values

•   We also recognise that vulnerabilities are not necessarily permanent
•   To provide the best level of support and accommodation to those who are at risk of homelessness
•   To provide tailored support to each service user's individual needs
•   To empower service users to lead an independent life
•   To provide services that are anti-discriminatory
•   To provide a service that acknowledges and appreciates service users preferences, wishes, personal circumstances and individual abilities
•   To provide our service users with support of the highest quality within a group home
•   working to an person-specific plan of support that has been agreed with the service users
•   working with service users to promote and, where possible, increase their independence
•   Respecting all service users with dignity and respect
•   Encouraging service users to be involved in the development of the service
•   All our staff are trained and competent
•   Supporting service users to access a working to an person-specific plan of support that has been agreed with the service user
•   working with service users to promote and, where possible, increase their independence
•   All service users to be involved in the development of the service
•   Ensuring all our staff are trained and competent
•   Supporting service users to access a services

Support

HHH aims to help service users develop the skills, on an individual basis, that they need to live more independently to then integrate into the local community.
The ways in which we support service users may include providing advice, prompting or assistance with:

•   Correspondence related to their tenancy
•   Budgeting, paying household bills, and claiming appropriate benefits
•   Meal planning, shopping and cooking
•   Domestic upkeep of their tenancy
•   Maintaining the security and safety of the property
•   Opportunities for employment or voluntary work
•   Opportunities for education and leisure
•   Registering with GP and dentist of their choice, and maintaining links with appropriate healthcare
•   Maintaining / developing community links

Our individual Support Packages identify service users aspirations, skills and comforts; they learn the prerequisites required to live a normal life and with the correct training they will become ready to live independently.
Support packages helps to have a clear guide line to support vulnerable young people and adults with their transition to independent living.

Ethos

HHH provides accommodation that service user can call home. Working in partnerships with the service users to meet their needs and to fulfil their goals which are vital in progressing to independent living.
We strongly advocate our 4 Cornerstone of HHH:

•   Empowerment
•   Participation
•   Informed Choices
•   Diversity

Holistic approach / Client centre approach

Hatfield homes housing are committed to promoting equal opportunities to ensure that there is equality in access for each individual regardless of their race, culture, disability, sexual orientation or religion.
We recognise the variety of needs presented by young people and adults and endeavour to meet those needs This will allow service users to make progress in a environment that cater for their specific needs.

Working with young people

All service users have the right to be treated with respect, to be asked their views, to be listened to and to be involved in decision making process about their future plans.
In addition, young people have the right not to be discriminated against or bullied and have the responsibility not to discriminate against or bully others.
To promote a culture of Anti-Bullying of young people by providing information about how to make a complaint and get assistance from staff members. All complaints are treated seriously without exception. Initially we resolve complaints informally by working with the young person on a day-to-day basis. In exceptional cases where complaints are not resolved informally, the young person is supported in accessing the formal complaints procedure.
The support packages we offer assist Care Providers, whatever the urgency of their needs.
Managment and staff have enormous experience in this area and we are mindful of the impact that a change of placement can have on a young person.
Our young person-centred approach allows us to ensure a smooth and positive transition to adulthood.

•   All young people have the opportunity to move in to their own tenancy to enable them to continue their journey to independence.
•   We offer emergency out-of-hours referral placement where there is an emergency bed available.
•   Our services include supporting young people with independent living skills, being involved with the local community and behavioural change through tailor education support services.
•   We recognise the importance of early intervention and tackling youth mental health matters. A dedicated support worker is assigned to each young person who will remain in regular contact with social workers and other care givers and professionals.
•   Our model of working with young people has proven to give excellent results in changing their lives and helping towards living confidently and independently.
•   When young people arrive they are given extensive support to not only settle and feel at home but to find new ways to gain motivation, direction and goals.

We believe service users will gain a clear supported pathway by HHH that enables them to develop life skills.
We also encourage our service users be engaged in, or willing to engage in, employment, training, or a volunteering.
Service users will have their own personal development support plan tailored by our highly trained staff to meet the individual needs. This will empower service users that they can make inform choices to engage:

•   Personal development skills
•   Training courses
•   Employment
•   Further educational opportunities

Housing

•   Shared accommodation
•   24 hr supported accommodation
•   Semi supported accommodation
•   Self-Contained

Charity

We work closely with food banks to provide food to the most vulnerable who may not be in position to buy basic food necessities.